Returns & Refund Policy

We encourage you to inspect your order upon delivery and contact us if there any issues. All items are strictly non-refundable and non-returnable.

Our 7 day exchange/replacement policy allows for a 1-for-1 exchange in the event of:
(1) Wrong item received
(2) Item damaged during transit

We will replace your product free of charge with no postal charges.
Please email hello@baskintheglow.sg with your order number and photographs of the product within 7 days of receiving the item.
No exchanges will be done after 7 days.

 

As our products are handmade and handcrafted, factors mentioned in the 'DISCLAIMER' section in every product page will not contribute to classify the product as defective.

Please note that we do not offer refunds on change of mind purchases.