Returns & Refund Policy

You are encouraged to inspect your order upon delivery and contact me if there any issues. All items are strictly non-refundable and non-returnable.

7 day exchange/replacement policy allows for a 1-for-1 exchange in the event of: 
(1) Wrong item received
(2) Item damaged during transit

Your product will be replaced, free of charge with no postal charges.
Please email hello@baskintheglow.sg with your order number and photographs of the product within 7 days of receiving the item.
No exchanges will be done after 7 days.

 

As BITG products are handcrafted, factors mentioned in the 'DISCLAIMER' section in every product page will not contribute to classify the product as defective.

Please note that refunds are not offered for change of mind purchases.