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Frequently Asked Questions

How long will it take until I receive my order?

Processing time is 3-5 business days unless stated otherwise in the individual product listing (certain designs require longer craft period).

Feel free to reach out to me to get an update on your order or if you have special requests.

Note: delivery time (1-2 business days) is not included in processing time!

Can I include a personal note if my order is to be sent directly as a gift?

Yes, you can at no extra charge! It is my pleasure to assist in your gifting process.

Your personal note can be included on the thank you card that goes with every order or on a greeting card that you can make your purchase with. Leave a note to me when checking out with the message you would like to include with the order.

You may also contact me via the contact form, email hello@baskintheglow.sg or DM on Instagram (@baskintheglow.sg) to let me know of your special request.

I need my order urgently! Are you able to accommodate?

You may fill me in with the details of what you wish to order for an accurate answer.

I would recommend you to purchase ready stocks on my website for shorter processing time.

Ready stocks for Diffusers and Fragrance Drops are also available at my stockists. You may refer to my stockist list to check out the scents and diffuser designs available at each location.

Is self collection available?

Yes, it is available at the entrance of Fernvale LRT station (Sengkang).

I would recommend you to contact me prior to placing your order to set up a suitable time and date for pick up. Self collection availability varies according to my schedule.

Would you advice for me to place my order closer to my gifting date so that the scent won’t be gone? How much time allowance is recommended?

Leaving the diffuser in the packaging box will allow the scent to last longer. Thus, early purchases of up to 3-4 months to your gifting date should be fine! Diffusers are reusable with Fragrance Drops, essential oil or perfume.

An alternative is that you may purchase an unscented diffuser along with a bottle of Fragrance Drops instead so your giftee is able to start enhancing the scent whenever they like!